Purpose of the role:
Be responsible for supporting a set of Private Wealth client relationships and manage day-to-day service delivery needs, in accordance with the departments’ service standards and company policies and procedures.
Responsibilities:
- Be a B or C-level Authorised Signatory of the Nominee Companies as required
- Support where appropriate the Jersey owner who has responsibility for the service delivery of the Service
- Assist with the profitability and financial performance of the Service
- Assist with the creation and meeting of industry beating SLAs, plus the KPIs to monitor performance against them for the Service
- Assist with the process owner for the Service where required
- Support sector heads with the client net promotor score
Skills required:
- Ideally 2 years relevant experience Ideally to hold or willing to study towards a JFSC Table 5 qualification
- Relevant professional qualification, ideally A level or equivalent
- A strong communicator to various stakeholders, including colleagues, clients, auditors and suppliers
- Good knowledge of software packages, i.e., Microsoft Office
- Good knowledge of relevant regulatory requirements and standards