Purpose of the role:
You will be part of a Global Operations team, working within Business Solutions. Primarily, you will be tasked with developing and delivering systems training initiatives, to ensure that the teams have the technical knowledge and training for them to leverage the systems as part of delivering services to clients.
Responsibilities:
- Design and create, in collaboration with the Technical and Business teams, all relevant training materials and course programmes necessary to deliver system learning effectively to users
- Design and create system-guidance notes to be used alongside and complementary to the training materials
- Plan, organise and deliver training, and to other parties externally as may be appropriate from time to time (eg, consultants)
- Manage the internal libraries of the training materials and system-guidance documentation, keeping these resources current at all times, and communicating changes to those libraries practically and effectively throughout the business
- Engage with the employees and with the business leaders in order to identify training needs and to plan suitable means of addressing these needs
- Assess the effectiveness of training programmes and training delivery
- Monitor the Global Operations team timelines for project and task delivery, in respect of upcoming changes
Skills required:
- 5+ years experience within the trust and corporate services industry
- Demonstrable IT experience with industry applications and development
- Educated to degree level and/or a relevant professional qualification
- Ability to work under own initiative to manage and deliver training programmes to a high standard, drawing on a sound knowledge of the global trust and corporate services industry
- Be able to demonstrate a strong understanding of technology related solutions
- Knowledge of specialist industry software, especially Viewpoint, is preferred as this will form the basis of much of the system training requirements