Purpose of the role:
Our client is looking for a customer service-oriented Response Desk Administrator to provide first-line support. You will be considered as the firm’s front liner and deal primarily with clients, engineers and internal staff.
Responsibilities:
- Answering the telephone, and assist with queries from external customers, Service Engineers and various departments of the business
- Supporting and assisting Engineers with regard to their daily schedules, outstanding calls and associated queries
- Assistance with telephone cover or general administration as and when required within the department
- Log, track, route and redirect problems to correct resources
- Follow up with customers, provide feedback and see problems through to resolution
- Ordering and chasing of required or outstanding products/parts
- Complaint handling
Skills required:
- Used to scheduling/logging service calls work within a fast-paced, busy environment
- Extensive customer service background
- Organized and methodical approach
- Able to work under pressure and work within a team
- Ability to meet deadlines