Purpose of the role:
To enable the business to continue providing excellent client service through the provision of a technical helpdesk which resolves straightforward incidents and requests and coordinates the resolution of more complex tickets.
Skills required:
- Helpdesk Administration - coordination of user requests, system issues, and IT incidents, in order to support wider business. Resolving any 1st/2nd line incidents and requests
- End User Device Management - install, rebuild, and perform updates to workstations, laptops and other IT hardware and ensure that the asset register is kept fully up to date
- User Account Administration - Creation, amendment and removal of user accounts across all IT access management systems as directed by the HR team/line managers
- Meeting Room Equipment Maintenance - Ensure the meeting rooms’ equipment is maintained in a fully operational and user friendly condition
Skills required:
- 1 or 2 years’ experience in IT, preferably in a financial services environment, and a willingness to study towards a relevant qualification
- Good analytical skills with ability to solve problems using a variety of techniques
- Ability to communicate clearly in presentation & verbal form
- Strong team player, with ability to work well with others