Purpose of the role:
Continual review of systems and processes to drive innovation and efficiency improvements. Perform administrative duties in line with policies including those concerned with management of CASS staff.
Responsibilities:
- Provide support to various business functions to drive system and process improvements and ensuring the timely and accurate investigation and resolution of issues
- To ensure that all Service Requests (SR) are assessed, and business approval is sought wherever an issue requires significant amounts of time to resolve
- Provide scoping/support with requirement gathering on larger system enhancements and projects to assist the appropriate direction of development in line with team and business best practices
- Provide triage to SRs and incidents to ascertain if the matter has been raised correctly, if any additional information is required, determine whether the issue appears to be data/user related and assess the complexity to assist CASS team in Business as Usual (BAU) allocations, or whether to pass to the operational support team
- Lead morning BAU allocation standup meetings to properly manage aged SRs and incidents and assess team capacity on an on-going basis
Skills required:
- Exposure to Private Equity products such as eFront FrontInvest, Yardi or viewpoint or similar in a financial services context preferable (but not essential)
- Knowledge of report writing tools such as TSQL, SAS, Front Reports, MS Excel (including macros)
- Experience working in team, providing training and development to more junior team members
- Accounting experience and/or accounting qualification preferable (but not essential)
- Experience within a Project Management environment, including co-ordination and planning of actions and resources
- Relevant professional qualifications