Purpose of the role:
Take responsibility for the end to end process surrounding a project/request, from gathering and documenting requirements, developing solutions, testing, deployment and closure documentation including accompanying user guides.
Responsibilities:
- Participate in data related projects and interfacing with third party systems to make the maximum value out of the system’s data for the benefit of clients
- Assist with the continuous improvement of operational efficiency that might be possible to achieve, either for processes performed within the team or the wider business by working on automation, integration and the creation of complex reports
- Perform testing of configuration changes to various applications and reports, documenting and evidencing findings to progress through release cycle or return to the developer for adjustments
- Work closely with other members of the team to assist in growing a detailed understanding of the applications used by the group, enhancing and updating their knowledge base and other materials
Skills required:
- Strong A-levels/BTEC ideally in subjects such as accountancy, business or IT, or equivalent work experience supported by qualifications
- Creative mindset, general problem solving, and strong analytical skills are essential
- Experienced in customer service/support desk
- Must have a genuine interest in technology, systems and data
- Advanced PC skills notably MS Office suite (MS Word & MS Excel)