Purpose of the role:
You will work alongside colleagues in the Client Applications Team to give clients, and colleagues the best possible experience of the client servicing applications suite, and to strive to deliver a service offering that differentiates the business from their competitors,
Responsibilities:
- Support of engagements with client facing teams, and possibly direct with clients over the life-cycle of a project, including attendance and providing updates via formal meetings and project documents, as well as keeping teams appraised of progress on individual tasks
- Provide second level support raised via the support desk (Ivanti) as either Service Requests and Incidents, as well as enhancements raised through other means, including projects, ensuring client facing teams (and Project Managers where applicable) are regularly appraised of progress
- Understand or interpret complex or ambiguous requirements to specify, design and develop solutions within the system configuration, reporting, or to support users in rectifying errors in data input
- Communicate clearly with other members of the team and members of the client-facing teams, both verbally and in writing, when gathering or explaining requirements, providing resolutions etc.
- Own and take responsibility for the end to end process surrounding a project/request, from gathering and documenting requirements, developing solutions, testing, deployment and closure documentation including accompanying user guides
Skills required:
- Advanced PC skills notably MS Office suite (MS Word & MS Excel)
- Experience with databases and programming/reporting languages such as VBA & VB.net, Javascript, Python, SAS or Transact-SQL
- Experience in dashboard creation tools: PowerBI, Tableau, IBM Cognos
- Experience in adjusting IT system configurations and/or report development while following a rigid IT change management framework
- Prior configuration experience of eFront products (Invest, Investment Café, eFrontPM)
- Prior experience in supporting users on Yardi, Viewpoint