Purpose of the role:
In this role you deliver exceptional technical support to our people globally, for all IT systems and associated infrastructure and security.
Responsibilities:
- Provide first point of contact technical support for all IT related service requests and incidents.
- Work collectively with members of the team globally and other service areas to resolve issues, whilst developing personal knowledge and skills.
- Taking ownership of tickets logged, tracking progress and ensuring that the appropriate communication needs are met for the user.
Skills required:
- At least 1 years' experience in a similar role.
- Experience in the use of Windows 11, Microsoft Office 365, Microsoft Azure
- Administration, Cisco Webex Calling, Microsoft InTune, Citrix and iManage Cloud.