Purpose of the role:
This role will contribute to the smooth running of the IT Service Desk Support team by providing IT service support across all jurisdictions, adhering to IT procedures and standards.
Responsibilities:
- Provide hardware and software support both locally and remotely
- Be the first point of contact for all support or service calls on a daily or weekly basis
- Complete daily operations and manage all calls in accordance to the service desk process and procedures
Requirements:
- A minimum of 3-4 years' experience in a similar role
- Must have an understanding of ITIL or related accreditation
- Experience in Microsoft Office 365 and Windows 11 based operating systems