Purpose of the role:
Our client is looking for a Service Delivery Analyst to provide IT support. You should be able to demonstrate analytical and communicational skills, whilst delivering a proactive service focused capability to the business.
Responsibilities:
- Deliver first point of contact support for all of the IT services consumed by the business
- Utilising the Group’s Service Delivery tool “Ivanti”, provide effective prioritisation and resolution of Service Requests and Incidents for all jurisdictions, with a focus on achieving high resolutions at first contact
- Operate within a leading-edge cloud ecosystem
- Manage the full life cycle of all end user hardware and software
- Build a strong collaborative relationship with business users and gain a good understanding of the business needs that are supported
- Maintain quality service delivery by establishing and enforcing standards aligned to the ITIL framework
Skills required:
- Strong communication skills
- Analytical and problem-solving abilities
- Ability to focus under pressure
- Strong understanding of the Microsoft Office products