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Service Delivery Analyst

Purpose of the role:

You will provide IT support across the Group. You should be able to demonstrate analytical and communicational skills, whilst delivering a proactive service focused capability to the business.    

Responsibilities:

  • Deliver first point of contact support for all of the IT services consumed by the business
  • Utilising the Group’s Service Delivery tool “Ivanti”, provide effective prioritisation and resolution of Service Requests and Incidents for all jurisdictions, with a focus on achieving high resolutions at first contact
  • Operate within a leading-edge cloud ecosystem
  • Manage the full life cycle of all end user hardware and software
  • Build a strong collaborative relationship with business users and gain a good understanding of the business needs that are supported
  • Maintain quality service delivery by establishing and enforcing standards aligned to the ITIL framework
  • Develop strong relationships across the IT department to assist in successful project delivery and knowledge handovers, where required

Skills required:

  • ITIL foundation certification not essential but an advantage
  • Excellent communication and relationship building skills with immediate colleagues and end users
  • Travel to other jurisdiction offices may be required

IT

1155

 

IT

1155

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