Purpose of the role:
To proactively develop your existing client’s relationships and to support with your team’s client relationships and support new business commercial activities to develop new relationships.
Responsibilities:
- Support the ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts
- Serve as a primary or general point of contact for your or teams client relationships and ensure client satisfaction
- Support the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded
- Ensure all work performed is invoiced on time and in line with client contracts
- Support relationship managers and the finance function for any outstanding client debt
- Work with your team to ensure you build and maintain strong relationships with clients as well as other teams and provides day-to-day assistance, advice and support
- Ensure you maintain the appropriate level of technical expertise, qualifications and experience to provide the Service and ensures this remains up to date through CPD
- Where appropriate promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the relationship managers and achieve contract extensions or additional business within the account(s)
- Support head of Service delivery for the function to ensure the improvement of total service delivery to clients
- To participate and be involved in both regional and group initiatives and projects relevant to the Service where appropriate
Skills required:
- Ideally 2 years relevant experience Ideally to hold or willing to study towards a JFSC Table 5 qualification
- Relevant professional qualification, ideally A level or equivalent
- Good written and verbal communication
- Customer service oriented with a passion for consistently exceeding client expectation
- Good knowledge of software packages, i.e. Microsoft Office
- Good knowledge of relevant regulatory requirements and standards