Purpose of the role:
This is a hands-on technical role, you will need to be passionate about the ever changing environment of infrastructure services, particularly the shift towards Cloud computing.
Responsibilities:
- Follow the prevailing IT processes and procedures (e.g. Incident, Problem and Change Management) ensuring technical documentation records are maintained and updated
- Liaise with staff (customers) regarding issues that have been escalated to the team, to ensure timely resolution
- Management of multi-site/location VMware enterprise solutions
- Microsoft Windows 10/11 Enterprise, including VDA delivery using Citrix
- VMware delivering virtual machines and Citrix Desktops
- Support and maintenance of Microsoft 365 cloud services, including Azure AD, Microsoft Teams, Intune and Exchange Online
- Microsoft Windows Server 2016, 2019 and 2022 operating systems
- HPE server and storage hardware
Skills required:
- Proven experience in the creative, efficient and effective use of IT resources, maximising benefit from existing investment in hardware and software
- Experience of managing a multi-jurisdictional Citrix, VMware and Microsoft corporate environments, utilising both on-prem and cloud services
- Experience of technical project management - for example, supporting small/medium technical projects
- Information security - knowledge and experience of new and emerging technologies and legislation