Purpose of the role:
This is a hands-on technical role, you will need to be passionate about the ever changing environment of infrastructure services, particularly the shift towards Cloud computing, as well as technically expert in one or more key technologies.
Responsibilities:
- Assist with the management of IT Infrastructure lifecycles, budget planning and business case preparation
- Monitors the performance of network and security resources, using customer feedback, to ensure that the most efficient service is provided into the organisation
- Strong analytical skills, working to pinpoint the root cause of support incidents and to deliver timely resolution of incidents
- Follow the prevailing IT processes and procedures (e.g. Incident, Problem and Change Management) ensuring technical documentation records are maintained and updated
- Foster a culture of customer focused IT service delivery
- Ability to work in a fast moving technical environment, requiring 24x7 support
Responsibilities:
- Information security - knowledge and experience of new and emerging technologies and legislation
- An IT professional qualification in line with the technical infrastructure stack e.g: Cisco; HPE; Microsoft; Citrix
- A minimum of 5 years proven skills and experience in technologies within the scope of this role
- Proven experience in the creative, efficient and effective use of IT resources, maximising benefit from existing investment in hardware and software
- Experience of managing a multi-jurisdictional network and security systems, plus Microsoft corporate environment, utilising both on-prem and cloud services
- Experience of technical project management - for example, leading small/medium technical projects