Purpose of the role:
To directly manage and lead key transformational projects for the Group to enhance client’s journey and employee experience.
Responsibilities:
- Lead and deliver large scale, multi-jurisdictional/Group, highly complex, business transformational projects and programmes in a fast-paced and virtual environment
- Demonstrate passion for continuously improving the customer experience by working with the Project and Business teams to ensure effective adoption of programmes
- Maintain and assist in the development and approval of budgets for the business cases of new projects, also providing ongoing management of the budgets within a programme/project
- Manage and lead direct and indirect project resources to identify capacity constraints and identify solutions to fulfil shortfalls to ensure that projects are delivered within agreed timeframes
- Provide progress reports to the Steering Committees, Project Sponsors and key stakeholders on the project status, issues, risks, budgets, resource and change management plans
Skills required:
- Demonstrable capability to lead Group transformational/highly complex and large projects/programmes from initiation through to successful completion and benefit realisation. Using a variety of methods (waterfall, agile and hybrid)
- Experience in transformational change and process improvements is preferable
- Extensive programme/project/change management experience in a large size company with a proven record of successful project delivery working cross-functionally with tech and non-tech teams
- Project and Programme management qualifications are required
- Experience in transformation, new jurisdictions and business change projects and programmes