Purpose of the role:
This role is a 6 month contract, to be responsible for supporting a set of Corporate client relationships and manage day-to-day service delivery needs, in accordance with the departments’ service standards and company policies and procedures.
Responsibilities:
- Support the ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts
- Serve as a general point of contact for your team’s client relationships and ensure client satisfaction
- Support the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded
- Ensure all work performed is invoiced on time and in line with client contracts
- Support Relationship Managers and the Finance function for any outstanding client debt
- Work with your team to ensure you build and maintain strong relationships with clients as well as other teams and provides day-to-day assistance, advice, and support
- Ensure you maintain the appropriate level of technical expertise, qualifications, and experience to provide the Service and ensures this remains up to date through CPD.
- Where appropriate promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the Relationship Managers and achieve contract extensions or additional business within the account(s)
- Support head of Service delivery for the function to ensure the improvement of their total service delivery to clients
- To participate and be involved in both regional and group initiatives and projects relevant to the Service where appropriate
Skills required:
- Ideally, 2 years relevant experience, ideally to hold or willing to study towards a JFSC Table 5 qualification
- Relevant professional qualification, ideally A level or equivalent
- Good written and verbal communication
- Customer service oriented with a passion for consistently exceeding client expectation
- Good knowledge of software packages, i.e., Microsoft Office
- Good knowledge of relevant regulatory requirements and standards
- Ensure clear and effective communication with department
- A strong communicator to various stakeholders, including colleagues, clients, auditors, and suppliers