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Senior Officer - Corporate

Purpose of the role:

Responsible for supporting a set of Corporate client relationships and manage day-to-day service delivery needs, in accordance with the departments’ service standards and company policies and procedures.

Responsibilities:

  • Support the ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts
  • Serve as a general point of contact for your team’s client relationships and ensure client satisfaction
  • Support the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded
  • Ensure all work performed is invoiced on time and in line with client contracts
  • Support Relationship Managers and the finance function for any outstanding client debt
  • Work with your team to ensure you build and maintain strong relationships with clients as well as other teams and provides day-to-day assistance, advice, and support
  • Ensure you maintain the appropriate level of technical expertise, qualifications, and experience to provide the Service and ensures this remains up to date through CPD

Skills required:

  • Ideally 2 years relevant experience
  • Ideally to hold or willing to study towards a JFSC Table 5 qualification
  • Relevant professional qualification, ideally A level or equivalent
  • Good knowledge of software packages, i.e., Microsoft Office
  • Good knowledge of relevant regulatory requirements and standards
 

Corporate Client

1280

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hello@axalleine.je

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