Purpose of the role:
To administer a complex and varied portfolio of clients requiring a more senior level of technical ability and provide support to the more junior staff within the team and the Client services director and senior management of the business. Portfolio should have a revenue return in the region of £2.5m.
Responsibilities:
- Actively contribute to initiatives to improve processes to drive operational excellence
- Liaise closely with Team Members, ensuring any business opportunities are identified and followed up.
- Lead the team in fostering both a client service mentality and strong business development culture at all levels within the team by representing personally the cultural values of the business and adapting to change impacts in a productive manner, thereby fostering a positive attitude within the team
Tasks:
- Act as a role model to implement a culture which supports the Group Values and ensure engagement and commitment to deliver excellent client service, operational effectiveness and efficiencies
- Lead the team in supporting/performing in line with the Group initiatives
- Participate fully and proactively in the promotion of a constructive “client servicing” culture