About the role:
The Senior Customer Due Diligence Manager is accountable for the oversight of Customer Due Diligence within Channel Islands and Isle of Man (CIIOM), ensuring the quality and throughput of cases which includes Customer Due Diligence and Enhanced Due Diligence and Sanctions, Special Category Clients and Politically Exposed Person cases.
Key Responsibilities:
- Manage a team of GCB6 Customer Due Diligence Managers responsible for Customer Due Diligence cases.
- Ensure strong oversight on the offshored Customer Due Diligence Know Your Client Ops and NFRU teams.
- Work closely with the local Safeguarding team and Special Category Clients RMs who are responsible for customer contact on Customer Due Diligence / Enhanced Due Diligence cases, ensure customer communication reminders are issued and any complaints linked to Customer Due Diligence are followed up in a timely manner.
- Collaborate with Compliance and Senior Management, resolving any relevant CDD case escalations where required.
Key skills and experience:
- Experience of people management and leadership is essential with evidence of developing teams.
- A great understanding of risk and experience ensuring compliance with relevant regulatory Standards from the Channel Islands and Isle of Man local regulations.
- Experience and knowledge of branch or frontline policies and procedures within either Customer Due Diligence or other areas of Financial Crime Risk.
- Proven experience of leading the delivery of excellent customer service and proactively looking for new ways to improve the service delivered to customers.
- Proven record of effective time management, including planning and decision making, identifying priorities and bringing tasks to successful completion, meeting the required targets set.