Purpose of the role:
To work as part of the Investor Services team to ensure timely response to investor queries, maintaining the integrity of data and record keeping within their core systems.
Responsibilities:
- Liaise in a seamless fashion with investors and clients to deal with and resolve any investors queries, requests or requirements that may fall due
- Monitor the dedicated investor query mailboxes to ensure that all enquiries and change requests are promptly handled via Outlook and the in-house query management system
- Carry out the upload of investor reporting and notices on to a relevant portal platform and send out via email or other communications methods in a time and accurate manner
- Assist with investor accounting queries liaising with the various Fund Accounting teams and when replying to investors ensure that the responses appear technically correct and comprehensive
- Assist with the processes surrounding the admission of new investors, transfers of interest and investor KYC requests
- To ensure the maintenance of static data, provision of reporting and communication with the investors of the client’s fund in accordance with the agreed SLA
Skills required:
- Confident working with different systems
- Good prioritization skills to deal with a high volume of time sensitive tasks quickly and appropriately
- Work collaboratively and effectively with other teams within BP2S
- Good understanding of fund structures
- Good understanding of Private Equity industry
- A recognized accountancy or other relevant qualification (e.g., ACCA/ACA/ICSA)