Purpose of the role:
You will be responsible for supporting a set of Corporate client relationships and manage day-to-day service delivery needs, in accordance with the departments’ service standards and company policies and procedures.
Responsibilities:
- Support the ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts
- Serve as a general point of contact for your team’s client relationships and ensure client satisfaction
- Support the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded
- Ensure all work performed is invoiced on time and in line with client contracts
- Support Relationship Managers and the finance function for any outstanding client debt
Skills required:
- Ideally 2 years relevant experience Ideally to hold or willing to study towards a JFSC Table 5 qualification
- Customer service oriented with a passion for consistently exceeding client expectation
- Good knowledge of software packages, i.e., Microsoft Office
- Good knowledge of relevant regulatory requirements and standards