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Security Specialist

Purpose of the role:

Our client is looking for a self-motivated individual who can work under their own initiative and with the minimum of supervision providing 2nd line support to their ever-increasing customer base.

Responsibilities:

  • Provide Tier 2 firewall support on major vendors to include Forcepoint/Sophos/Checkpoint
  • Resolve customer queries via ITSM system or escalate accordingly
  • Be involved in firewall managed service on-boarding
  • Service calls for client problems will be allocated by the SOC Operations Desk
  • Project work for installation of new equipment/solutions for customers

Skills required:

  • Able to troubleshoot internet connectivity (ping, traceroute, nslookup, ACL’s)
  • Understand domain/dc/DNS/DHCP relationship
  • Understand NAT/PAT and relation to inbound/outbound internet connectivity
  • Good analytical, conceptual, and problem-solving skills to evaluate business problems and apply technology knowledge to identify appropriate solutions
 

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