About the role:
The Operations Support Specialist is responsible for ensuring the efficient use of the company’s core operating platform by monitoring data integrity, identifying anomalies, and initiating corrective actions. The role includes producing regular management information (MI) reports to provide actionable insights and support decision-making. Additionally, the role holder will manage and control the upload of policies, procedures, and template documents on the company intranet. And they will also perform other ad-hoc duties aligned with their skill set to support operational excellence and enhance organisational efficiency.
Responsibilities:
- Monitor the use of the core operating platform to ensure all data fields (inventories), are being optimally populated and utilised
- Identify and as directed investigate anomalies, collaborating with management and relevant teams to resolve issues promptly
- Monitor platform usage to suggest enhancements to training or working practices to improve efficiency
- Oversee the upload, organisation, and maintenance of policies, procedures, and templates on the company intranet
- Ensure all published documents have an identified owner, and are diarised for review and ensure that the formatting of published documents align with company standard
- Conduct ad-hoc checks of intranet content to ensure embedded links remain current
- Provide general administrative and operational support to ensure the smooth running of daily activities
- Assist in creating and maintaining reports, dashboards, or other reports and ad-hoc queries to support decision-making
- Support ad-hoc projects and change initiatives or systems upgrades or enhancements and assist with testing of any new processes or workflow functionality related to the operations department
- Collaborate with teams to provide introductory /orientation training and ongoing support on the core operating platform as needed
- Act as a point of contact for queries or troubleshooting related to platform usage
- Seek to identify opportunities to improve operational processes and systems
- Propose and implement solutions to enhance efficiency and reduce errors
Requirements:
- Education and Experience: No formal qualification requirement, however previous experience in operations support, IT support, data management, or administrative roles is highly desirable
- Technical Skills: Proficient in the use of one or more core administration TCB operating platforms (specific PlainSail experience is a plus)
- Strong skills in Microsoft Office Suite, particularly Excel and the use of imported data for reporting, pivot tables queries, etc. (existing SQL, PowerBI, or Alteryx experience is a plus)
- Familiarity with intranet systems or content management platforms (SharePoint) is an advantage
- An enquiring and analytical mindset and problem-solving abilities o Excellent level of accuracy and attention to detail
- High level of self-motivation and ability to work calmly under pressure
- Strong task and diary management skills with a focus on task completion and delivery
- Strong interpersonal skills with the confidence to approach people at all levels of seniority and able to work well independently and as part of a team