Purpose of the role:
Our client is looking for a self-motivated individual who is able to work under their own initiative and with the minimum of supervision providing 1st and 2nd line support to their ever-increasing customer base.
Responsibilities:
- Dealing with all sorts of Networking issues, routing, switching, firewalls, wireless, etc. across multi-vendor equipment
- Service calls for client problems will be allocated by the Response Desk
- Working with other departments for resolution of client problems
- Project work for installation of new equipment/solutions for customers
- You will be required to be part of a 24 x 7 support rota
- Varied client base, ranging from small home office solutions to large multi-national organisations
Skills required:
- CCNA or similar is required (or a demonstrable experience)
- CCNP or similar would be beneficial (or currently working towards)
- Good analytical, conceptual and problem solving skills to evaluate business problems and apply technology knowledge to identify appropriate solutions
- Knowledge of computers to operative effectively with computer hardware such as general server, cloud, midrange, network and desktop technologies; computer software includes, MS Office Suite and Outlook
- You will need to be confident in use of IT and in particular Network and Communication systems and protocols