Purpose of the role:
Lead the team in fostering both a client service mentality and strong business development culture at all levels by personally demonstrating the cultural values of the business.
Responsibilities:
- Manage to the highest standard a Client Administration Team who have overall responsibility for the administration of a Client Portfolio
- Ensure appropriate allocation of clients within the team and ensure clear cover in place in connection with absences
- Adapting to changes in a productive manner and helping to foster a positive attitude within the team
- Actively contribute to initiatives to improve processes to drive operational excellence
- To administer a complex and varied portfolio of clients requiring a senior level of technical ability
- To provide support to junior staff within the team, the Senior Manager, the Client Services Director and senior management of the business
- Responsible for ensuring all business KPI’s for your Client Portfolio are effectively managed, controlled achieved in accordance with ongoing business requirements
Skills required:
- ICSA or STEP Diploma qualified or relevant professional qualification
- Thorough understanding of the relevant laws relating to ‘Fund Services Business’
- Thorough understanding of the duties and responsibilities of a Fiduciary business
- Thorough understanding of industry best practice in relation to Fund and Company administration
- Minimum of 7 years relevant industry experience