Purpose of the role:
To be responsible for the set-up / on-boarding and subsequent ongoing administration of Private Capital funds, ensuring that they are fully compliant with the relevant fund documentation, legal and regulatory requirements
Responsibilities:
- Act as a key person for client contact, managing and ensuring that timely solutions are provided to all client queries
- Work closely with your client counterparts with a partnership approach to service delivery
- Work closely with your Associate Director to co-ordinate client requirements according to priority and arrangements held within the SLA, liaising with the client (where appropriate) to manage expectations and ensure consistent and excellent service delivery
- When on-boarding new business, assist your Associate Director with drafting the Service Level Agreements incorporating measurable and meaningful KPI’s, whilst coordinating with the on-boarding team and assisting with the required BAU related activities
- To oversee and be actively involved in the day-to-day servicing of Private Capital fund clients and to ensure the fund is operating in line with the Service Level Agreement and regulatory/legal framework
Skills required:
- Strong management, interpersonal and communication skills and able to deal with various parties both internal and external
- Ability to delegate and manage workloads and to meet all deadlines
- Motivation and ability to learn new applications and processes
- To be a team player and to help and step in to assist other members of the team when required
- Ability to lead and develop a team