Purpose of the role:
Contribute to the smooth running of an IT Service Desk Support team by providing IT service support across all jurisdictions, adhering to IT procedures and standards.
Responsibilities:
- Provide Hardware and Software support both locally and remotely for all Jurisdictions and Escalating appropriately
- Provide Telephone Support across all Jurisdictions
- Be the first point of contact for all support or service calls on a daily or weekly basis
- Complete Daily Operations and manage all calls in accordance to the service desk process and procedures
- Provide support and set up for presentations, video conferencing and telephone conferencing both on and off site
Skills required:
- Some IT qualifications and customer service skills would be desirable
- Experience in Microsoft office and Windows 10 based operating systems
- Experience of Video Conference systems, Teams, Skype, Zoom, Webex & Others
- An excellent understanding of PCs as well as mobile devices is a pre-requisite and any server/network experience would be a distinct advantage