About the role:
As our IT Support Engineer, you will focus on delivering on-premises support while also extending your expertise to the global Service Delivery team.
Key Responsibilities:
• Provide first and second-line technical support to internal staff, delivering exceptional customer service in person, via phone, and email.
• Troubleshoot and resolve technical incidents related to end-user devices, software, and local infrastructure.
• Collaborate with the global Service Delivery team to support escalations and assist in resolving complex issues.
• Ensure local IT support activities align with user needs and system functionality.
Knowledge and Experience:
• 3+ year experience with user facing desk-side support
• Corporate level of English speaking, reading and writing
• Knowledge with business facing incident management
• Experience in enterprise Finance and or banking is preferred