Purpose of the role:
This position will contribute to the smooth running of the IT Service Desk Support Team by providing IT service support across all jurisdictions
Responsibilities:
- First point of contact for support from Global users via various channels (email, call or ticket)
- Provide excellent customer service, with every interaction, striving to exceed client and business expectations
- Complete daily operational tasks as well as any ad-hoc support
Skills required:
- A minimum of 2 years' experience in a similar role
- Experience and understanding of Microsoft Office 365, Windows 11 and iOS OperatingSystems
- Proficient with or able to quickly learn to use a broad array of networking systems hardware/software