Purpose of the role:
You will provide a level 1-2 end-user Service Desk support from your appointed office for the whole Group.
Responsibilities:
- Ensure the support of end-user's issues
- End-user support includes all IT systems and equipment such as network servers, pcs and laptops, PBX telephone equipment, security systems, copiers, scanners, printers, network cabling and mobile devices
- Provide support in the installation and upgrade of new/existing hardware, software and systems
- Perform regular security audits n line with Company policies and regulatory framework
- Protect the integrity of IT systems by minimizing the possibility of intentional damage and controlling access through agreed security systems and standards
- Participate in the end-user training
Skills required:
- Relevant qualification or experience in IT
- Proven experience of a minimum of 3 years in supporting IT systems and in Microsoft Core Technologies (Windows server, Exchange, Active Directory, MS Office)
- Proven relevant experience in supporting Citrix, XENAPP and other network protocols (DNS, DHCP, LDAP)
- Knowledge of Microsoft Core Technologies: Windows server, Exchange, Active Directory, MS Office
- Knowledge in mail filtering products, communication and collaboration tools, video conferencing, backup and replication tools, protection tools, virtualisation basics, and networking