IT Helpdesk & Training Administrator - Jersey

Purpose of the role:

• To provide end user support to all employees
• Ensure systems are robust, stable and fit for purpose across the Group.
• Provide training, across main applications, to new starters (and ongoingly with functionality changes).

Responsibilities:

• Be one of the key contacts or IT Helpdesk calls and to respond to, and resolve issues, with minimal supervision.
• Provide general workstation and end-user support, including communication with and supervision of external vendors and contractors.
• To ensure all data is maintained in accordance with the company's policies and procedures.

Skills required:

• Strong communication, interpersonal, and keyboard skills.
• Technical awareness and expertise.
• A practical, analytical and ordered approach to problem resolution.