About the role:
- To provide end user support to all employees
- Ensure systems are robust, stable, and fit for purpose across the Group.
- Provide training, across main applications, to new starters (and ongoingly with functionality changes).
Responsibilities:
- Be one of the key contacts or IT Helpdesk calls and to respond to, and resolve issues, with minimal supervision.
- Provide general workstation and end-user support, including communication with and supervision of external vendors and contractors.
- To ensure all data is maintained in accordance with the business' policies and procedures.
- Acquire and maintain an expertise in IT applications and solutions adopted by the company, act as a trainer to new starters and be a central point of contact for answering queries.
Skills, knowledge & expertise:
- Strong communication, interpersonal, and keyboard skills
- Technical awareness and expertise
- A practical, analytical, and ordered approach to problem resolution