Purpose of the role:
This position is part of a People Services Team, who are responsible for the full lifecycle of an employee from onboarding to offboarding. You will provide operational and administrative support to the wider People team and across the Group.
Responsibilities:
- Ensure accurate and timely completion of all day-to-day operational employee lifecycle activities within own area of responsibility, in line with company policies and procedures and any established SLAs
- Become a proficient user of the current HR system within your own area of responsibility, and ensure all relevant data and changes are captured accurately and in line with established SLAs
- Resolve queries received in a timely manner, and escalate where complex issues arise
- Ensure employee files are accurately maintained in line with the company’s Data Protection Policy and GDPR guidelines
- Demonstrate high standards of accuracy, timeliness, customer service and professionalism
Skills required:
- Experience working in a fast paced, high volume administrative role within an environment of continuous improvement and change
- HR knowledge and experience is desirable but not essential
- Excellent computer literacy skills, particularly MS Office products, are essential
- Experience and knowledge of HRIS/HCM systems is desirable but not essential
- Excellent attention to detail in the preparation of documentation and data entry is essential