About the role:
The Head of Client Service is responsible for ensuring the Client Service Managers (CSM) deliver against their objectives: The CSM ensures that all the client's touchpoints across Securities Services are optimised by ensuring colleagues across the location understand the big picture of the client and his/her role in impacting the client's experience
Key Responsibilities:
- Responsible for the day-to-day management of the Client Service team and the ongoing development of each member. This includes providing technical support and training to the CSMs and broader business where appropriate:
- Ensure that all structured client reviews are scheduled and take place on the frequency agreed with clients and in line with the banks policies and procedures
- Monitor that calls reports are produced and shared with clients), local senior managers and the global relationship team
- Ensure that CSMs are following up with relevant parties on any action points coming out of the client reviews in a timely manner
- Ensure that the CSM is fully prepared and available for scheduled approval committee
Key skills and experience:
- University Degree (Mathematics, Economics, Business related degree preferable) or professional qualifications relating to the financial markets, asset management or securities services