Purpose of the role:
You will ensure that at all times clients receive a premier and proactive service, and that all administration activity is identified, prioritised and handled in a timely and efficient manner and that clients receive consistent high levels of service.
Responsibilities:
- Undertake the day-to-day administration activity on a portfolio of closed-ended funds, structured as limited partnerships and unit trusts; to have ownership, responsibility and accountability for elements of the services provided by the company to these clients, under direction/supervision of a line manager
- Build a thorough understanding of the activities of each of the funds and entities and ensure that all necessary activities and actions are organised and undertaken in a timely, diligent and accurate manner
- Develop and maintain good professional relationships with each client, ensuring that all communications, whether written, verbal or face-to-face, are handled in an appropriate, professional and effective manner
- Draft client and investor correspondence and documentation, board packs and minutes, banking instructions, etc. and ensure these are fulfilled accurately and portray the professional service levels expected of the Fund Services
- Contribute to the team’s performance and suggest changes that enhance service levels and efficiencies
- Attain and review due diligence on investors and other parties connected with each fund together with tax transparency documentation and ensure these are recorded appropriately in the records. Liaise with the Funds’ Risk and Compliance function regarding approval of CDD records
- Liaise with the accountants within the team to ensure that each client’s accounting and financial reporting requirements are met, and that each client receives a unified professional service
- Provide cover for colleagues during holidays or other periods of absence
- Facilitate client billings and ensure WIP is accurately recorded via their time recording system
- Assist the manager and directors during the establishment / take-on of new clients
- Contribute to the achievement of the departmental generic objectives
- Ensure all activities and services are delivered in compliance with policies and procedures. Where you believe it may be preferable to diversify from an established policy or procedure, raise this with the team manager and contribute to an assessment of whether such a diversification should be facilitated
- Ensure that each fund is run in accordance with the terms and conditions detailed in the constitutional documentation, the relevant administration agreement, fee agreement etc. and in accordance with all relevant laws and regulations
Skills required:
- Be required to confidently liaise with clients on a day to day basis
- Have experience of dealing with ‘blue chip’ investment managers and delivering the levels of service that are expected
- Hold or be working towards an appropriate qualification (ICSA, JFA etc.) and/or proven track record of working with similar clients
- Have the ability to work as a team member
- Present positive solutions in the face of challenges and have the confidence to escalate issues if necessary
- Have a good level of competency with Microsoft Office (primarily Outlook, Excel and Word)
- Working knowledge of FrontInvest or similar funds’ system will be an advantage
- Ensure that you maintain the CPD standards necessary for your professional qualification/regulatory accreditation.