Purpose of the role:
To provide quality support for a wide range of Group software applications, across 6 jurisdictions, acting as the last line of internal support to the Line of Business products. Day to day, this involves reviewing, replicating and detailed troubleshooting of application issues to bring about timely resolutions.
Responsibilities:
- Managing the IT components of the business applications
- Ensuring system stability and performance
- Undertake investigative troubleshooting
- Liaise with supplier support desks
- Deployment of solutions into pre-production and production environments
- Leading the IT work-streams where appropriate
- Documentation and recording of all the above
Skills required:
- Experience with applications from the Legal and Company Administration domain. In particular: ViewPoint, iManage, Interaction, Elite, Aderant Expert, Metastorm
- Solid experience with SQL
- Experience with a range of Microsoft and open technologies - IIS, Sharepoint, .NET, XML, JSON, HTML, SSIS, SSRS
- Relevant IT qualifications are an advantage as a demonstration of knowledge and skill