About the role:
If you excel at delivering exceptional customer service, have in inquisitive mind, and are looking for that first stepping stone into a finance or financial crime career, this could be your ideal opportunity.
Key Responsibilities:
- Contact expat and island customers via multiple channels (including phone and email) to address and chase any outstanding queries and requests for all aspects of account blocking.
- Conduct checks using Customer Due Diligence, Know Your Customer, and Transaction & Monitoring in line with regulatory requirements and internal policies.
- Help manage risk to make sure that key regulatory, operational and control processes are adhered to, whilst identifying and mitigating any suspected risk (i.e. reporting unusual activity of a customer’s accounts).
- Keep updated on global and local regulatory changes to ensure proactive compliance.
Key skills and experience:
- Proven experience in delivering excellent customer service with an aspiration to proactively look at innovative ways to improve the service delivered.
- An inquisitive mindset and the confidence to ask questions and build customer trust.
- The ability to prioritise key tasks, whilst working efficiently under pressure to tight deadlines.
- Ideally some experience in a relevant role where you can demonstrate multiple examples of resolving and dealing with sensitive and complex customer cases.
- The confidence to operate at pace to support the customer journey, with evidence of working in a high-volume, fast paced environment and a track record of constantly looking for ways to do things better.
- Excellent written and spoken communication skills.