About the role:
Our client is for someone who is passionate about the customer, experienced in working in a dynamic environment, flexing priorities to fit business objectives with a desire to deliver high quality customer comms and marketing campaigns.
Responsibilities:
- Setting and shaping customer communications strategy, working cross-functionally and collaboratively with stakeholders and agencies/suppliers to drive a customer centric approach.
- Overseeing and implementing effective communications governance that enables the delivery of timely, cost-effective, and compliant customer focused communications.
- Coordinating the end-to-end delivery of regulatory/servicing communications plans across multiple channels including email, direct mail, SMS, digital etc.
Skills required:
- Deliver excellent written and spoken communication; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.
- Demonstrate Customer Centricity by thinking and acting beyond product sales
- Build effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same.