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Client Service Manager

Purpose of the role:

As the Client Service Manager, you will be responsible for ensuring overall satisfaction of your assigned client(s) across the full scope of services.

Responsibilities:

  • Manage client reviews, audits and due diligence questionnaires and visits for existing clients
  • Manage the distribution lists for updates and newsletters
  • Ensure consistent messages are delivered to the client about business recovery incidents in accordance to issued guidelines
  • Identify and coordinate service modifications in response to changes in the client needs
  • Participate in on-boarding project governance managed by the Business Implementation team and act as sponsor if needed

Skills required:

  • Industry knowledge, particularly Fund Administration/Securities Industry
  • Proven track record of working within a client servicing or operational environment
  • Professional qualification relating to the financial markets, asset management or securities services

Client Accounting

1197

 

Client Accounting

1197

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