Client Relationship Director (Business Development and Sales) - Jersey

Key Responsibilities:

• Drive client relationship excellence and growth by acting as the key contact for major clients, leading strategic meetings, ensuring high‑quality deliverables, and identifying opportunities to deepen and expand service offerings.
• Lead commercial performance through achieving revenue, upsell and retention targets, reviewing fee arrangements, improving profitability across the portfolio, and implementing effective new‑business development plans.
• Provide strong leadership and team development, acting as a role model, building capability, ensuring succession planning, motivating staff, and fostering a culture of shared knowledge, collaboration, and operational excellence.
• Embed robust risk management and compliance, ensuring adherence to laws, regulations, policies and control frameworks, promoting a proactive compliance culture, and escalating risks appropriately.
• Support jurisdictional and group strategy by collaborating across teams and global functions, contributing to business development initiatives, improving client service delivery, and representing the business with stakeholders, intermediaries and regulatory bodies.

Skills required:

• Strong knowledge and extensive experience in offshore financial services, including products, regulatory environments, risk mitigation and corporate governance, with an awareness of cross‑jurisdictional cultural differences.
• Professional qualifications and commitment to development, including membership of a relevant financial institute and evidence of ongoing CPD.
• Proven leadership ability with effective influencing skills, strong team‑building capability, and experience recruiting and developing high‑calibre talent.
• Excellent communication and interpersonal skills, including clear written and verbal communication, strong listening skills and the ability to make sound, decisive judgments.
• Demonstrated commitment to exceptional client service, collaboration, and working closely with regulators to maintain high standards of compliance and delivery.