Purpose of the role:
One of the main purposes of this role is to manage client accounts, receive and handle all communications by ensuring all matters are dealt with in a timely manner, and ensuring yourself and the team are providing a first class service to clients.
Responsibilities:
- To have ownership and responsibility for a team of people who administer a portfolio of trusts, foundations and companies
- Responsibility for the mentoring and training of your team, and ensuring a four-eye principle is applied
- Personal Development: ensure continual update in professional knowledge
- Acting as a channel of communication for upward and downward feedback
- To build relationships with intermediaries, third parties and identified key client contacts so as to be seen as the first point of contact
- Effective management of working capital requirements of the business, including WIP management including recoverability, billing, prompt fee collection, and effective management of staff productivity
Skills required:
- To hold a professional qualification recognised by the JFSC
- Broad knowledge and understanding of trust and company administration
- Previous experience of working within trust and company business
- The ability to identify and analyse issues, develop solutions, with the ability to motivate the team, initiate and manage change
- Proven knowledge of appropriate Jersey legislation and regulation and the ability to demonstrate both compliance, risk and audit awareness