Purpose of the role:
You’ll lead a Client Support Services function in our Trust and Fiduciary Services that enables a high-quality, end‑to‑end client experience. This is a senior leadership role focused on service excellence, strong operational control, and a culture of responsible risk management. You’ll work closely with relationship teams, operations, risk and compliance, and colleagues across locations to ensure services are delivered efficiently, safely, and consistently.
Responsibilities:
- Build a high-performing, inclusive culture with clear accountability and strong engagement.
- Coach and develop managers and specialists; strengthen capability, resilience and succession planning.
- Own service quality and client outcomes across the client lifecycle, ensuring a consistent and professional experience.
Skills required:
- Proven senior leadership experience in a regulated client service, fiduciary, trust, or operational environment.
- Relevant professional qualification (or equivalent experience) in trust and company administration, operations, risk, or a related discipline.
- Strong understanding of trust and fiduciary services in a regulated environment (principles, risks, and client expectations).