Purpose of the role:
The post holder will be responsible for the efficient and timely processing of all communications (telephone / email etc.) relating to the participants of International Employee Benefit Schemes, International Pension Plans, Deferred Compensation Schemes, and Employee Benefit Trusts.
Responsibilities:
- Answering / investigating queries from members, including web queries, via telephone and email.
- Producing ad hoc member statements.
- Referring fixed deposit requests / liaising with members re maturing fixed deposits.
Skills required:
- Proactive self-starter.
- Excellent telephone skills, including experience dealing with difficult calls.
- High level of accuracy and excellent attention to detail.