Purpose of the role:
You will be Responsible for a set of Real Estate client relationships and manage day-to-day service delivery needs, in accordance with the departments’ service standards and company policies and procedures.
Responsibilities:
- Manage ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts
- Serve as a primary point of contact for client relationships and ensure client satisfaction
- Manage the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded
- Ensure all work performed is invoiced on time and in line with client contracts
- Be jointly responsible with the finance function for any outstanding client debt
- Be responsible for the implementation of annual fee increases
Skills required:
- Minimum 5 years relevant experience with at least 3 years at Senior Administrator or Assistant Manager level
- Ideally to hold JFSC Table 5 qualification
- Keen eye for detail and ability to see and implement changes to process to improve service delivery to clients and improve profitability from the services provided
- Sound knowledge of software packages, i.e. Microsoft Office
- Sound knowledge of relevant regulatory requirements and standards