Purpose of the role:
You will be responsible for a set of Private Wealth client relationships and manage day-to-day service delivery needs, in accordance with the departments’ service standards and company policies and procedures.
Responsibilities:
- Director and Authorised Signatory of Nominee Companies as required
- Be support where appropriate the Jersey owner who has responsibility for the service delivery of the Service
- Manage and be responsible for select Service Delivery personnel who deliver this service to clients
- Assist with the profitability and financial performance of the Service
- Assist with the creation and meeting of industry beating SLAs, plus the KPI's to monitor performance against them for the Service
- Assist with the process owner for the Service where required
- Support sector heads with the client net promotor score
Skills required:
- Minimum 5 years relevant experience with at least 3 years at Senior Officer or Assistant Manager level
- Ideally hold JFSC Table 5 qualification
- Sound knowledge of software packages, i.e. Microsoft Office
- Sound knowledge of relevant regulatory requirements and standards