Purpose of the role:
You will assist the Manager responsible for administration obligations and management of client relationships allocated and support the team, mentoring team members and providing the highest quality of service.
Responsibilities:
- Administer a complex range of private capital structures (funds and corporates) and associated structures
- Assist with establishing new structures and transitioning switch business in accordance with their streamlined approach
- Provision of exceptional service levels and client experience for clients and related parties throughout the whole life-cycle
- Assist with the supervision of team members workloads, mentoring and delegating work within the team, and assist with their adherence to workflows, policies and procedures
- Assume management responsibilities of the team during periods that the Manager/Senior Manager is absent from the office
- Assist with billing and settlement of debt within the team
- Assist with the management of appraisals and ensure objectives are monitored, providing regular feedback to team members
- Work with junior team members to ensure their set objectives are monitored to assist with their development
- Provide proactive query management and resolution for items raised by colleagues, clients, advisors and NEDs
- Assist with the maintenance and development of client and advisor relationships, demonstrating responsiveness, in-depth knowledge of clients’ structures and market awareness
- Process and co-ordinate routine and complex fund operations, such as investor calls, distributions and company secretarial matters
- Accurate execution and recording of all related activities
- Refer as appropriate to line manager with suggested solutions wherever possible, demonstrating a desire to learn and develop
- Adherence to all company workflows, policies and procedures, providing challenge to these as appropriate to ensure efficiency of the business unit
Skills required:
- Positive, personable, self-motivated and a willingness to learn
- Understanding of the requirements of quality client service
- Minimum 5 years’ funds experience and must have demonstrable experience of working in a funds environment
- Ability to demonstrate a culture of excellence and continuous improvement
- Deadline oriented; ability to work collaboratively and flexibly
- Excellent interpersonal and communication skills, together with attention to detail, are required to develop close working relationships with colleagues, clients and business contacts
- Sound technical financial services knowledge including up to date knowledge of regulatory and legal requirements
- Knowledge of AML/KYC legislation and requirements
- Ability to deal with tasks independently
- Working towards or holding a professional qualification as either a chartered secretary/ICSA, chartered accountant, or lawyer