Purpose of the role:
Responsible for a set of Corporate client relationships and manage day-to-day Service delivery needs, in accordance with the departments’ Service standards and company policies and procedures. To proactively develop your existing client’s relationships and to support with your team’s client relationships.
Responsibilities:
- Support the ongoing contractual relationships and the operational delivery of Services to a portfolio of clients.
- Serve as a general point of contact for your team’s client relationships for certain client relationships and ensure client satisfaction.
- Support the delivery of contracted Services to clients to ensure that SLAs (Service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded.
- Review legal and tax advice where appropriate to client portfolio and be able to interpret and implement, as required.
- Ensure all work performed is invoiced accurately and in line with client contracts, with a strong emphasis on recoverability, working in an efficient manner so as to minimise write-offs across the team and maintain KPIs.
- Assist with the distribution of invoices and the settlement and recovery of outstanding client debt.
Skills required:
- Strong written and verbal communication.
- Customer Service oriented with a passion for consistently exceeding client expectation.
- Strong skills in relation to reviewing or drafting minutes.
- Ability to review and interpret contractual documents (deeds, agreements etc.).
- Ability to review and interpret financial statements.