Purpose of the role:
To carry out a range of client administration activities under the supervision of a Client Officer/Senior Client Officer.
Responsibilities:
- Assist Client Officers/Senior Client Officers with the management of their case loads
- Assist Administrators with routine client enquiries both over the phone and via written communication
- Assist Administrators in monitoring of WIP and Key Performance Indicators
- Active monitoring and timely completion of activities with the support of Client Officer/Senior Client Officer
- Assist in the training of/work with less experienced colleagues according to the knowledge base and acquired skill set
- Develop a knowledge of WIP and KPIs with the assistance of Client Officer/Senior Client Officer and develop a knowledge of the billing process and assisting administrator on fee quotes as required
- Support Administrators with general administration of their portfolio including photocopying, scanning and filing
- Undertake post reviews on a rotational basis for classification, scanning and responsibility for regularly reviewing the outstanding documents report and ensuring accurate dating of documentation on a timely basis
- Assist Administrators with routine bookkeeping ensuring that it is completed in a timely and accurate manner
Skills required:
- A good academic record with at least a grade 5-9 (A-C) or above at GCSE level in English and Mathematics
- Good organisation and time management skills
- Attention to detail