Purpose of the role:
Outside of day-to-day management, this role will be key in supporting the Enterprise Architect and wider Business in shaping the future systems roadmap, acting as Applications Lead within projects to ensure smooth delivery and transition to BAU.
Responsibilities:
- Provide 3rd line support for application estate
- Support the Support team in dealing with incidents
- Support the Business and Change Teams with queries, bugs and enhancements
- Contribute to the technology roadmap for the development and evolution of applications
- Assist with the patching/upgrading applications
- Assist with business continuity plans and tests
- Support knowledge transition/upskilling junior team members
Skills required:
- Recognised industry qualifications i.e. MCSE / MCSA
- 5 years’ experience as an Applications Engineer or equivalent
- Prior experience supporting a broad range of applications and supporting technologies
- Good knowledge of one or more of the following technologies: Dynamics 365 CRM, Dynamics 365 Finance, Dynamics 365 Business Central, Power Platform, Investran, Yardi and MS SQL