Purpose of the role:
The role holder will be required to administer a client portfolio, under the supervision of a Senior Administrator / Assistant Manager or given Line Manager. They should be able to demonstrate a clear understanding of the client's portfolio, including risk awareness, relationship management and contractual and statutory obligations.
Responsibilities:
• Administer and monitor a client portfolio within the timescales set and agreed, investigating and suggesting enhancements where necessary, ensuring timely and effective client care.
• Manage own billing and cash collection / debtors process and minimize write-offs where possible.
• Complete the review process for client entities and be aware of risk exposure, including the fulfilment of responsibilities under the review procedures.
Essential requirements:
• Excellent planning and organization skills with a flexible approach to work.
• Ability to review and resolve issues.
• Ability to self-motivate and work pro-actively with the rest of the team to achieve excellent client service.